Stay up to date with the latest technology trends, news, and tips
Customers call your hotline because they want help or answers, not another headache. So your on-hold message should be pleasant to their ears. If you fail to select an appropriate message, your customers’ anger and frustration might double, making them more difficult to satisfy. If you use internet-based phones (VoIP), here are some tips to
You may know how to use Microsoft Excel’s basic functions, but have you truly mastered the program? Excel has more advanced features, and here’s how you can master some of them. Pie and Sunburst Charts Everyone knows that bombarding stakeholders with endless numbers and decimal points is the wrong approach. You need to compile data
Regardless of the app, platform, or operating system, digital notifications are a tricky business. Our devices are overcrowded with software of varying importance, and without proper customization the stream of information can become overwhelming. Thankfully, with the right settings, you can adjust Windows 10’s action center and manage your influx of notifications. Overarching action center
One point five billion people check Facebook every single day. That’s a lot of potential business for companies that take the time to manage and update their profile. There are lots of ways to simplify social media engagement that don’t require much time or money, but these six are our favorites. Focus on getting comments
Keeping your personal and professional information safe from cybercriminals is not easy. It takes constant vigilance and frequent training. There are dozens of simple tools and tips to help people with almost zero expertise stay safe online, but these five are our favorites. 1. Multi-factor authentication (MFA) This tool earns the number one spot on
Small- and medium-sized businesses (SMBs) have a knack for finding clever ways to compete with larger, better-funded competitors. Apple’s iPad is a device that helps SMBs level the playing field even more. If you want to get more out of iPad’s business potential, here are some things to consider. Point of sale apps One of
As announced last week, Providence is honored to have partnered with Lansing’s Homeless Angels as part of our new campaign, Feed Back with Feedback! Along with giving back, the feedback Providence receives allows us to better serve YOU. Let us know how we are doing by clicking an icon on the survey received with every
Have you seen folks wandering around, staring at their phone like it was a map pointing to a pot of gold? Or ordering pizza over a Facebook conversation with an awkward cashier? With some creative marketing and structuring, your SMB could be on the other side of those people’s phones. Tech fads are a treasure
Providence Consulting has some very exciting news to share! We have partnered with the Lansing charity, Homeless Angels, with our new campaign Feed Back with Feedback!
Desktop and laptop users regularly update their security software to protect against cyberattacks. But the same cannot be said for smartphone users. This is understandable because cyberthreats on mobile phones are less common… but that doesn’t mean they don’t exist. Mobile malware MO Mobile malware can be as harmful to a business’s network as infected
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