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No matter how attentive your customer service agent is, he or she is only human, which means there’s always room for mistakes. But for businesses that have adopted VoIP as their telephony solution, they can minimize these mistakes via call recording. Learn how this nifty VoIP feature can benefit businesses of all sizes. #1. Improve
[img src=”/wp-content/uploads/sites/1097/2018/03/blog-img-mc3-cyber-situational.jpg” class=”aligncenter”] Overview: The Michigan Cyber Command Center (MC3) is aware of multiple incidents in which phishing campaigns were used to obtain user account credentials. Once this information was obtained, malicious actors accessed employee payroll accounts and rerouted payments to another financial account. In one of the more recent incidents, hospital employees were targeted.
Out of the hundreds of Office 365 tools available to you, you’re probably using only 10-15% of them. This could be due to a lack of training or an unfamiliarity with some of the advanced options available in Word and Excel. But it’s easy to optimize your Office 365 investment by learning more about the
All Windows 10 updates come with security fixes, exciting new features, and other assorted improvements, so it’s extremely important to install them as soon as they become available. Unfortunately, the updates’ downloads can take ages, and there are several reasons why this happens. Why do updates take so long to install? Windows 10 updates take
Everyone thought the worst was over when credit-reporting agency Equifax revealed that the credentials of 145.5 million people in the US were leaked. However, the company recently discovered that there are more victims from the major breach. Here’s everything you need to know. What happened? On March 1, Equifax reported that the names and driver’s
In a recent report published by Forbes, a major U.S. government contractor and Israel-based vendor called Cellebrite revealed their capacity to unlock every iPhone on the planet. This new addition to their services was specifically generated for law enforcement and forensic specialists. iPhone vulnerabilities leaked, is it true? A couple years ago, Apple had a
Have you decided to build up your web presence and attract new customers using social media? Here are five tips on how small- and medium-sized businesses (SMBs) can turn likes into dollars. #1. Choose the right platform Between Facebook, Twitter, Instagram, YouTube, and LinkedIn to choose from, you may be tempted to sign up for
Google applications mostly comprise collaborative tools that are regularly updated to address your growing needs. With their new Google Drive update, gone are the days of converting files just to add a comment because you can now easily comment on the files in the ‘Preview’ pane. To reduce the hassles Google Drive allows your team
Same team. Same service. Now,
with even more resources behind us.
