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More companies will launch online video chat as a customer service platform by 2018…and it’s about time. Businesses have never been more eager to please, thanks in part to customer service satisfaction scoring sites and apps, which is how competition got increasingly tough. The eventual integration of online video chat as a customer service platform
Prior to the release of Microsoft’s version of Slack — a popular cloud-based team collaboration tool –, Microsoft Teams received a major update that might have given it the competitive edge. Enhanced communications aren’t the only way productivity will be driven; take your business to greater heights with these new features. Smarter meetings The latest
Digital advertisements are ubiquitous across the internet. And just as users started to come to terms with that, Microsoft has taken ads one step further. The Windows File Explorer has begun to show ads for services like O365 and OneDrive, and if you’re wondering how to disable them, this article is for you. Who is
Although a ransomware infection might feel targeted, you’re not the only one who’s been infected. Ransomware is spreading at an alarming rate, but the further it goes, the more resources are allocated to fighting it. If your data is held hostage, always check these lists for free decryptors first. The state of ransomware in 2017
Although most ransomware is designed to attack Windows systems, a new strain is targeting Mac computers. Discovered last month, Mac ransomware OSX/Filecoder.E was found by researchers to behave just like any cryptolocker variant. It would encrypt all data until victims paid the cybercriminals. But here’s the catch: There’s no guarantee that the Mac ransomware will
WASHINGTON – March 17th, 2017 — The Internal Revenue Service, state tax agencies and the tax industry today warned both tax professionals and taxpayers of last-minute phishing email scams, especially those requesting last-minute deposit changes for refunds or account updates. As the 2017 tax filing season winds down to the April 18 deadline, tax-related scams
TAXES. SECURITY. TOGETHER. The IRS, the state of Michigan and the tax industry are committed to protecting you from identity theft. They’ve strengthened partnerships with taxpayers and tax preparers to fight a common enemy – Cyber Criminals!. Working together, they’ve made many changes to combat identity theft, and are making progress. However, cybercriminals are constantly
There are so many variables that go into order fulfillment and shipping that it’s no wonder an entire field has sprung up around streamlining these processes. If you’re looking for a great way to add value to your business, an order management system may be just the thing for you. First off, we need to
Providence Consulting is proud to announce our newest team member, Ken Lycos! For those who are wondering, Ken is not related to the founder of search engine Lycos, although he has been involved with computers since he was young. As a member of our Network Operations Center Services (NOC) team, Ken is helping solve client
Smartphones are basically palm-sized computers. As such, they deserve the same protection as desktops and laptops. While there is no need to install bulky security software to protect against cyber threats, there are steps users can take to prevent cybercriminals from penetrating these small computers. Mobile malware MO Malware and other threats pose risks that
