If you’ve ever used Apple’s support site to try to find a solution to a problem you’re having with one of their products, you know that the site is not always that straightforward. As a result, Apple has recently made some big changes by introducing a new site with more user-friendly support.
A new kind of Apple Support
The older support site looks a little cluttered and almost inefficient – something which is at odds with the rest of Apple’s products. Sure, you could find the information you needed, but you may have had to to search for a while. Delving deep into the site you would see a myriad of options and links that needed to be sorted through to find what you were really looking for.
The new site is redesigned to make troubleshooting and finding out how to fix your device that much easier. When you land on the site, you see buttons identifying Apple’s products – Mac, iPod, iPad, iPhone, iTunes, Apps & Software, and More Products and Services. Clicking on an item will take you to the Issues page which has icons representing the most popular issues associated with each particular device. Click on an issue, and a drop-down box will open with a list of common problems. If the problem is listed, click on it and the suggested fix will pop up.
The site looks clean and effective. Finding information on your problem is intuitive and generally quicker than with the older site. This should help make things easier and faster for people who are having issues with an Apple device.
An easier way to track your devices
On the main landing page, below the buttons for the different devices, are two links:
- See your products – Clicking this will open a window where you can sign into your Apple account to view information like receipts, warranty, etc. about your Apple products.
- See your cases and repairs – Clicking this will allow you to see the status of your repair requests or questions/issues Apple Support staff are currently working on.
While these options are available on the current site, they aren’t overly clear. This change makes it much easier to find relevant information when you need it.
Another way to get help
If surfing a website doesn’t appeal to you when trying to resolve an issue, Apple has also reworked their contact page and introduced a new option: 24/7 chat support. You will also be able to call the Apple Support line, schedule a call for a later time, or schedule a time to take your device into an Apple store or retailer. This can all be arranged through the website. A really useful feature!