Chatbots are increasingly becoming an important tool for businesses to improve their customer service and communication. Chatbots are computer programs that allow users to interact with automated systems using natural language processing. They are capable of understanding and responding to customer inquiries, helping to streamline customer service operations and improve customer satisfaction.

Large organizations like Amazon, Google, Microsoft, and Apple have had artificial intelligence driven chatbots for many years. Think Siri, Alexa, and Google Assistant. Alexa was built into the first Echo smart speaker in 2014, so this technology is very mature.

Most small businesses don’t have the financial or human resources to develop and deploy this advanced technology, and if they did, the return on investment would be so long that the investment in these automations would likely never pay for itself. Until NOW!

Enter ChatGPT… the beginning of artificial intelligence for the masses! ChatGPT has been all over the news in the past few weeks and is available to anyone who wishes to create a free or paid account at www.openai.com. It is not equivalent to Siri or Alexa, but powerful enough to get real work done today!

ChatGPT, and more broadly the research being done by OpenAI and others, is changing the world by providing a platform for people to communicate, interact, and collaborate with artificial intelligence agents in a natural, conversational way. This will enable users to access information and services, regardless of language and location. ChatGPT will also help to reduce manual human labor, increase efficiency, and provide more accurate, data-driven decisions. Additionally, ChatGPT’s natural language processing capabilities will help to bridge the gap between humans and machines, allowing for more dynamic, interactive conversations and better customer service experiences.

Practically speaking, here are some simple ways that we can leverage this technology in our organizations to save time today:

1. Write a job description for a new hire – Rather than searching the Internet and manually finding sample job descriptions as a starting point, asking the chatbot to “Write a comprehensive job description for a {position name} that requires five years of experience”, will result in a meaningful and well formatted job description that I can modify and have ready to post in minutes rather than hours.
2. Write a thank you note – If you’re like me, when you attend an event or someone showed you some kindness, you want to send them a thank you note. This requires engaging the creative side of my brain, which requires me to set aside my daily work and be available for writing. With the chatbot, I can have a draft of an email in seconds rather than 10-15 minutes.
3. Automated Text Summarization –Upload long documents or reports and leverage OpenAI technology to automatically generate concise summaries.
4. Automated Content Creation – Leverage the chatbot to generate content for websites, blogs, and other online publications.
5. General Business Writing – OpenAI technology can be used to aid your creation of reports, presentations, and other business-related documents.
6. Automated Email Response – Leverage OpenAI to create automated email responses to customer inquiries (advanced use, but practical).
7. Automated Press Releases – Leverage OpenAI to generate press releases in response to newsworthy events.
8. Proposal Generation – Leverage OpenAI to generate proposals and reports tailored to customer needs.
9. Automated Legal Writing – Leverage OpenAI to create automated legal documents such as contracts, agreements, and pleadings.

If you would like to explore how this technology could help your organization, please click here and fill in your details!

Note: At the time of this writing, there is a very high demand for this service. Therefore, OpenAI account creation may require you to register on their waitlist.