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Customers can get frustrated over your support hotline, usually involving confusing call options, troublesome connections, or unhelpful representatives. If your phone system has problematic on-hold messaging, you’re likely to cause further annoyance to an already irate person. Solving their problems isn’t something that you can leave to automated voice messages, but it’s essential in most
The waitlist for Pinterest’s latest “DIY Promoted Pins” tool is proof of how eager small- and medium-sized businesses are when it comes to social media marketing. Establishing a solid online presence, promoting corporate content, and driving website traffic at the same time is every business owner’s dream come true. Here are some pointers to keep
Security professionals should be beefing up your network security, implementing advanced firewall software, and identifying risks for possible breaches. In reality, they spend a huge chunk of their time troubleshooting issues on individual personal computers (PCs). That workflow is not ideal, but that’s what normally happens in many organizations. At what cost? Read on to
As a business owner, you want nothing more than to see your business succeed. But when faced with stiff competition and sophisticated cybercriminals, it’s hard to shake off the feeling of uncertainty. The future might be unpredictable, but the security of your Mac devices doesn’t have to be. So lock things down with these helpful
While it’s easy to turn a blind eye against hurricane warnings and think “I already have a business continuity plan in place”, it pays to be extremely cautious, especially when the National Oceanic and Atmospheric Administration (NOAA) predicts up to four unusually active hurricanes this year. Needless to say, you simply can’t afford not to
Since it has just been released as a beta test, the next version of Google’s Android operating system still doesn’t have a full name and is known as “Android O” for now. What has been confirmed so far are extended battery life and an optimized notification system. But that’s not all. Here we’ve rounded up
