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Can AI empower customer service agents?

Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the next logical step in innovating customer support. How AI capabilities enhance customer service AI has two capabilities that enhance

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5 reasons why business tech is better

Choosing what technology to buy for your business can be one of the toughest decisions you make. While it is a necessary investment, constant change and upgrades can make your purchase seem obsolete mere months after you buy. Further complicating the issue, almost every manufacturer makes models for home use that are marketed right next

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