Information Technology Helpdesk Consultant – Level 1

Current employment opportunities at Providence include openings for Full Time Level 1 IT Helpdesk Consultants. Contact us today to apply.

Job Description

Provide phone and/or onsite representation, supporting client information technology services and needs using troubleshooting skills, best practices, and multiple software/hardware tools and technologies.

Skill Requirements

• 2-year IT degree or a degree in progress.
• Must be able to communicate professionally with our clients and staff (both verbally and in writing) using appropriate language for the audience.
• Must possess, a strong understanding of, and the ability to, recognize key troubleshooting steps, follow standard operating procedures, and demonstrate critical problem-solving skills, all by working with real customer issues in a trouble ticket system.

Role and Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process

Role and Responsibilities

  • Competitive starting salary with benefits package for full time hires.